STI treatment in Melbourne by a Specialist GP — bulk-billed with Medicare. Same-day phone consult with a Specialist GP who calls you, reviews your result or symptoms, and arranges treatment on the call. Bulk-billed for Medicare card holders. In-person care at our East Melbourne clinic available for procedures, injections, or any consult where face-to-face fits.
Open 8am to 8pm, 7 days. Same-day appointments usually available within an hour or two during business hours.
STI treatment in Melbourne by phone — same-day, bulk-billed with Medicare. The Specialist GP phone consult is bulk-billed for Medicare card holders. If you already tested positive at Clinic365, the follow-up treatment consult uses the same pricing. In-person care at our East Melbourne clinic is available for procedures, vaccinations, or any consult where face-to-face fits better.
If you have a possible HIV exposure within 72 hours, that's emergency PEP, not a routine treatment consult. PEP must start within 72 hours of exposure to work. Outside business hours, The Alfred Hospital and Royal Melbourne Hospital emergency departments can also provide PEP.
How it works. Book a Specialist GP phone consult. The Specialist GP calls at your booked time, reviews your result (if you've already tested) or interprets symptoms, lands on the treatment plan, and arranges treatment on the call. The consult itself runs 10 to 20 minutes. Same-day appointments are usually available within an hour or two of booking during the day. If anything needs in-person care — examination of a visible lesion, a procedure, or an injection treatment — the Specialist GP arranges in-clinic care at the East Melbourne rooms.
What we treat by phone.Chlamydia, gonorrhoea where phone treatment is appropriate, mycoplasma genitalium (treatment matched to the resistance result), trichomonas, BV, thrush, UTI, and recurrent herpes outbreaks — all routinely managed by phone in Melbourne. First clear-cut herpes outbreaks are often manageable by phone too, depending on the presentation. All plans follow current Australian STI Management Guidelines.
How fast you can be treated. Same-day, often within hours. Phone consults usually available within an hour or two during business hours, 8am to 8pm, 7 days. For symptom-driven consults where speed matters (current discharge, sores, painful urination), mention the urgency at booking and the system surfaces priority pathways. If you already tested at Clinic365, most positive results return within 2-3 days of pathology collection, and the follow-up treatment call usually happens within hours of the result being available — positive result to treatment-in-hand is often the same day.
Telling partners. Recent partners should be tested and treated. The Specialist GP works through who needs to know and how during the consult. You have options: tell partners directly, ask the Specialist GP to send a generic notification letter, or use the anonymous Let Them Know service — an Australian-government-supported tool that sends an anonymous SMS or email to a partner after an STI diagnosis, with a link to information and testing.
Confidentiality and notifications. STI treatment through Clinic365 is confidential. We do not notify your regular Melbourne GP, employer, school, or insurer by default. Chlamydia, gonorrhoea, syphilis, and HIV are notifiable in Victoria — positive results are reported anonymously to the Department of Health Victoria for surveillance and contact-tracing only. This is the same reporting any Melbourne clinic would do. A summary letter to your regular GP can be sent with your explicit consent if you want continuity for general medical care.
Frequently asked questions
Usually within hours of booking. Phone consults are typically available same-day, often within an hour or two during business hours. Treatment is arranged on the call. The consult itself runs 10 to 20 minutes. See How fast you can be on treatment.
Most STI treatment is by phone — chlamydia, gonorrhoea where phone treatment is appropriate, mycoplasma genitalium (treatment matched to the test result), trichomonas, BV, thrush, UTI, and recurring herpes outbreaks all managed by phone for Melburnians. Clinic365 has an East Melbourne clinic available for things that need in-person care, but most patients never need a clinic visit. See in-clinic option.
Most symptomatic STIs can be diagnosed and treated by phone. The Specialist GP works through your symptoms, arranges any pathology needed, and gets treatment started. If your symptoms suggest something that needs examination, the Specialist GP advises that during the call and arranges the right pathway.
Yes. Phone consults are available 8am to 8pm, 7 days a week. For symptom-driven consults where speed matters, mention the urgency at booking — the system has priority pathways for time-sensitive presentations.
The Specialist GP arranges the right pathway. Most things that need in-person care — examination of visible lesions, in-clinic treatments — can be handled at the Clinic365 East Melbourne clinic. See sexual health clinic Melbourne for the in-clinic option.
Yes. The Specialist GP reviews your treatment so far at the first consult: original diagnosis, what's been done, days completed, symptom changes, partner notification. Follow-up testing, second-line treatment if the first didn't work, or escalation to in-person care are all arranged from there. Your regular Melbourne GP can stay copied in with your consent if you want continuity.
Yes — the Specialist GP can address multiple items in a single consult: treatment plus repeat screen, treatment plus PrEP start or review, treatment plus DoxyPEP, or treatment plus HPV, mpox, or hepatitis B vaccination at the East Melbourne clinic. Mention what you want covered at booking so the consult length is right.
With Medicare: the Specialist GP treatment consult is bulk-billed; pathology tests are covered by Medicare. Without Medicare: the in-clinic East Melbourne treatment consult is $149; phone consult pricing is on our fees page. Additional pathology lab fees may apply without Medicare — most Private Health Insurers cover the lab tests; check with the lab you attend.
There's a second option for every common STI. Resistance is increasingly common for some infections (mycoplasma genitalium, some gonorrhoea), so this scenario is handled as part of the standard pathway. The Specialist GP reviews symptoms, arranges any repeat testing needed, and gets second-line treatment started. Most patients respond to the second treatment.
Not by default. STI treatment is confidential. The Specialist GP doesn't share details with your regular GP unless you ask them to. Notifiable infections are reported anonymously to the Victorian Department of Health for surveillance only — never to your regular Melbourne GP, employer, school, or insurer by default. A summary letter to your regular GP can be sent with your explicit consent if you want continuity. See Confidentiality.
