ED Refill Online

The Clinic365 ED refill service is designed for men who are already established on erectile dysfunction medication and need a repeat prescription for the same medication at the same dose. There is no appointment and no telehealth call — you complete a short online safety questionnaire, a Specialist GP reviews your responses, and your treatment is sent to you by SMS. Ed Refill Online through Clinic365 — from anywhere in Australia.

This service covers repeat treatment for PDE5 inhibitor medications at your current established dose. The safety questionnaire screens for any changes since your last review, including new medications (particularly nitrates), cardiovascular symptoms, blood pressure changes, and any new medical conditions.

If you want to change medications, change your dose, try a different ED treatment, or discuss any concerns, a full telehealth consultation ($59) is required. The refill service is strictly for the same medication at the same dose. Men taking nitrates (for angina or heart conditions) cannot use PDE5 inhibitors — this is screened in the safety questionnaire.

Your treatment is sent to you by SMS and can be filled at any pharmacy in Australia. ED treatments are not PBS-eligible and are paid for privately. Costs vary between pharmacies — generic options are typically more affordable than branded equivalents. Your Specialist GP can advise on the most cost-effective option during a full consultation.

The safety questionnaire is a critical part of the refill process. It screens for any changes to your health since your last review that might affect the safety or appropriateness of your current medication. This includes new medications, changes in medical history, side effects, and any new symptoms. If the questionnaire identifies any concerns, you will be directed to book a full telehealth consultation ($59) instead of the refill — this ensures your medication remains safe and clinically appropriate. The refill service is designed for stable, uncomplicated repeat prescriptions only.

Australian prescribing guidelines recommend a comprehensive medication review at least every twelve months for ongoing prescriptions. This review includes a discussion of medication effectiveness, side effects, whether the current dose remains appropriate, and whether any alternative treatments should be considered. Annual reviews can be completed via telehealth ($59) and are an important part of safe, ongoing care. Your electronic prescription can be filled at any pharmacy in Australia and includes repeats as clinically appropriate for your specific medication and circumstances.

If you experience any side effects, new symptoms, or concerns about your medication between reviews, do not wait for your next scheduled review — book a telehealth consultation ($59) promptly. Your Specialist GP can assess the situation, adjust your treatment plan if needed, and ensure you continue to receive the safest and most effective care. Clinic365's refill service exists to make ongoing medication access easy and convenient, while maintaining the clinical standards expected of responsible prescribing.

The Clinic365 refill service is exclusively available to existing patients who have previously completed a telehealth or in-person consultation with one of our Specialist GPs for the relevant medication. This ensures that appropriate clinical assessment, diagnosis, and treatment initiation have been performed before repeat prescriptions are issued. New patients or those seeking to start a new medication should book a telehealth consultation ($59) for initial assessment and prescribing.